itnetX ITSM Portal: End-user interface

The itnetX ITSM Portal is a fast and intuitive alternative for the out of the box Microsoft SCSM Self-Service Portal.

Screen Interactive designed and created a custom front-end for the itnetX ITSM Portal.

ItnetX is a Swiss market leader in the area of consulting, implementation and operation of Microsoft datacenter, cloud, and workplace solutions. ItnetX is also a global player for software products complementing Microsoft infrastructure and cloud management solutions.

The itnetX ITSM Portal is a comprehensive web portal for Microsoft^® System Center Service Manager (SCSM). It allows end users to browse the IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows. It offers all features present in the out of the box SCSM Self-Service Portal and adds enhanced features leading to a better self-service user experience. The same portal allows analysts to create and manage work items such as incidents, problems, service requests, and change requests. It also allows to view and edit items that live in the Service Manager CMDB. Using a web-based approach, the ITSM Portal for SCSM dramatically increases the flexibility and productivity of IT teams.

The itnetX ITSM Portal consists of two main user interfaces: End-user interface and Analyst interface.

Both interfaces contain complex pages with a plethora of elements, interactive features, and several layers of navigation. The responsive templates have several layout versions optimized for different screen sizes: large desktop monitors, laptops, tablets and smartphones.

Analyst interface

End-user interface

Demo: HTML

These are separate demo pages, which have many links that are not clickable. You can browse through the pages using the Pages menu on the right side of each page.

Demo: AngularJS

Technologies and tools

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HTML, CSS, Less, Jade
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JavaScript, AngularJS, Syncfusion
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Gulp, GIT

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At Screen Interacitve, we have a highly professional UI/UX and front-end development team. If you need to create a user interface from the ground up or redesign a legacy system UI, let’s get in touch!